Interactive Voice Response Platforms in the Developing World
Open Session at ICTD 2013
7 December 2013 2 pm to 3:30 pm Kramer 5c
The session will explore the role of IVR systems to collect data from, provide information to and create knowledge communities for marginalized communities. Panelists and the audience will discuss specific ICTD application areas for IVR platforms, success and failure stories of deployments in the developing world, lessons learnt and future challenges.
Panelists
Agenda
Time |
Agenda |
2:00pm to 2:10pm (5-10
minutes) |
Introduction by the moderator ·
Welcome ·
Introduction of IVR systems in the
developing world ·
Introduce the panelists ·
Set the agenda |
2:10pm to 2:45pm (35 minutes) |
Pitch by Panelists Panelists will be
requested to prepare a slide covering following items: ·
What is the motivation behind
building the platform rather than using existing alternatives? ·
How their platform works? What are
the infrastructure requirements? What is the overall estimated cost of using
the platform? ·
What are the advantages and
limitations of using their platform? ·
Share some ideal use-cases of the
platform, main users or deployments ·
What are the challenges ahead for
their platform? ·
Anything else they would like to tell
about their platform |
2:45pm to 3:30pm (45
minutes) |
Question and Answer Session We
are mentioning a list of discussion items so as to make our session more
informative for attendees. Panelists are encouraged to think ahead about
their responses on these discussion items. ·
Give some examples of successful and
failed IVR projects in the ICTD domain? Comment on why they were successful
and why they failed? ·
What are the challenges in scaling
the IVR system and what are the solutions to these challenges? ·
How to minimize the cost of participation
for IVR systems? ·
Share best practices in designing
user interface of IVR systems to make them more usable? ·
What are the scenarios where IVR
technology is superior to the other technologies like SMS, USSD, feature
phone apps or smartphone apps? ·
Would IVR systems be still useful
when smartphone penetration reach 90%? ·
Do you think, far ahead in future,
IVR systems will become obsolete? If yes, when and why? If no, why? ·
How to create a thriving user
community of an IVR solution? ·
How to manage and moderate data
collected using IVR at large scale? ·
How to understand usage and impact of
an IVR service? ·
How to train first time users of an
IVR service? We
will also invite audience to specifically comment on ·
the features they would like to see
in the existing IVR platforms ·
the challenges they have faced while
deploying and using IVR systems |
Post 3:30pm |
Announce audience to
meet panelists to see a demo |